Onestop Yanqipingsha Co.,Ltd
Return & Exchange Policy:
If you are not satisfied with onestop2007.com items you received for any reason, you may return it for an exchange under the below conditions:
-Return requests should be emailed to purchasing@onestop2007.com within 7 days after you receive the items;
-Items should be returned in unused condition and original packaging;
-When no quality issue is involved, the return shipping fees would be at the expense of the client. Moreover, we would apply a restocking fee per returned item;
-When return is motivated by a quality issue, we would compensate the return shipping fees (according to our policy) and replace the defective item at our cost, providing that our return procedure has been followed.
Returns and Exchanges for Quality Issues:
For any return request motivated by a quality issue, client would be instructed to send pictures of the spotted defects to our customer service officer, as to allow us to validate the fact product is indeed defective. Once we would have validated that item is defective, we will provide client with a Return Merchandise Agreement (RMA), a RMA number and a shipping address to return the product we validated as defective. We would not accept returns of items that do not show on the RMA, and that we did not agree on.
Return shipping fees would be at the charge of the client, although compensation will be offered against those shipping costs.
Items returned for defective reasons will be exchanged against the very same models.
How to exchange/return products:
1. Send E-mail to purchasing@onestop2007.com within 7 business days of arrival your items;
2. In this E-mail, please provide the following information:
a. Your full name and address.
b. the date the order was received.
c. the list of items to be exchanged (name and reference number).
d. The reason why you would like to return your onestop2007.com items.
3. Upon receipt of your return request, our Customer Service Department will tell you that our return address;
4. Please email us with a tracking number of your shipping;
5. As soon as we receive your return package, our Shipping Department will process your replacement and you will receive a new tracking number to monitor your shipment until it reaches you.
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